Call Customer Support
Call when you need to explain a billing question, account issue, enrollment problem, technical concern, or service question in detail.
Call 702-849-1884
SSBS Customer Support
How Can We Help You?
Contact Street Smart Business School for assistance with account access, course enrollment, memberships, billing questions, Launch Academy, Launch Accelerator, Done-With-You services, technical issues, appointments, or general customer-service questions.
Most requests receive a response during normal business hours within four hours or less.
Choose the Best Contact Method
Call, Text, or Email Us
Use the contact method that is easiest for you. For the fastest assistance, include your full name, the product or program involved, and a clear explanation of what you need.
Text Customer Support
Text us for brief questions, appointment concerns, access problems, or to request a return telephone call.
Text 702-849-1884Email Customer Support
Email is best when you need to provide screenshots, receipts, detailed information, documents, or a written explanation.
Email Customer Support
Support Categories
What Customer Support Can Help With
Our support team can help direct your question, investigate account or billing concerns, and provide information about Street Smart Business School products and services.
Account Access
Login problems, passwords, course access, community
access, and member-account questions.
Program Enrollment
Questions about Launch Academy, Launch Accelerator,
Done-With-You Launch, memberships, and courses.
Billing Questions
Transaction questions, suspected duplicate charges,
invoices, subscriptions, and verified billing errors.
Technical Support
Website forms, videos, downloads, links, mobile access,
course materials, and technical troubleshooting.
Appointments and Meetings
Scheduling questions, meeting links, session reminders,
and appointment concerns.
Done-With-You Projects
Project status, requested materials, access credentials,
approvals, scope questions, and handoff information.
Community Questions
Community access, posting questions, conduct issues, and
member participation.
General Information
Product details, policies, website navigation, program
comparisons, and general SSBS questions.
Support Response Standard
Most Support Requests Receive a Response Within Four Hours or Less
During normal business hours, Street Smart Business School typically responds to customer-support requests within four hours or less. Response time is measured from the time the message is received during normal business hours.
Requests Received During Business Hours
Most routine requests are reviewed and answered within
four hours or less.
After-Hours, Weekend, and Holiday Requests
These requests are generally reviewed during the next
normal business period.
Please note:
Complicated billing, technical, project, third-party
software, account-security, or legal matters may require
additional investigation and may take longer than four
hours. The four-hour response standard is a typical
service goal and not a guarantee of final resolution
within four hours.
Help Us Help You Faster
What to Include in Your Support Request
Providing complete information in the first message helps us understand the issue and reduces unnecessary back-and-forth.
Identify Yourself
Include your full name, email address, and telephone number associated with your account.
Name the Program
Tell us whether the issue concerns Launch Academy, Launch Accelerator, Done-With-You, a membership, course, or another product.
Explain the Issue
Describe what happened, when it happened, and what you expected to occur.
Include Evidence
When useful, include screenshots, transaction dates, invoice details, error messages, or relevant links.
Protect your information:
Do not send complete payment-card numbers, passwords, Social
Security numbers, bank-account credentials, or other highly
sensitive information by ordinary email, text message, or
voicemail.
Customer Support Conduct Policy
Street Smart Business School is committed to treating customers with respect and professionalism. We require customers, members, applicants, and visitors to behave in the same manner when communicating with our support team, instructors, contractors, community members, and business partners.
You agree to communicate in a civil, honest, respectful, and professional manner.
- No threats, intimidation, or harassment;
- No abusive, obscene, insulting, or discriminatory language;
- No repeated hostile calls, messages, or emails;
- No false accusations, impersonation, or deliberate misinformation;
- No attempts to bully staff into violating company policies;
- No publishing private contact information or confidential communications without lawful authorization;
- No threats of violence, retaliation, or damage to persons, systems, or property; and
- No conduct that disrupts support operations or prevents us from assisting other customers.
Customers who engage in abusive, threatening, harassing,
discriminatory, fraudulent, or persistently disruptive
conduct may have their telephone number, email address,
account, community access, or other communication channels
restricted or blocked. Serious threats or suspected
unlawful conduct may be documented and reported to the
appropriate authorities.
Restricting or blocking abusive communications does not cancel an existing payment obligation, create a refund, or change the Street Smart Business School Terms and Conditions.
Customer Support FAQ
Frequently Asked Questions
What is the fastest way to contact customer support?
Call or text 702-849-1884. Email [email protected] when you need to provide screenshots, receipts, documents, or a detailed written explanation.
How quickly will I receive a response?
Most requests received during normal business hours are answered within four hours or less. Complex issues may require additional investigation.
What should I include in my message?
Include your full name, telephone number, email address, product or program name, transaction date if applicable, and a clear description of the issue.
Can customer support issue a refund?
Street Smart Business School purchases are final and nonrefundable except for a verified company billing error or where a refund is required by nonwaivable applicable law. Review the Terms and Conditions for complete details.
Can I text customer support?
Yes. You may text 702-849-1884. Standard message and data rates may apply based on your mobile carrier and plan.
What happens if someone is abusive to the support team?
Abusive, threatening, harassing, discriminatory, fraudulent, or persistently disruptive communication may result in the person being blocked or having account and community access restricted. Serious threats may be reported to appropriate authorities.
Does blocking someone eliminate their payment obligation?
No. Restricting communication or account access because of misconduct does not cancel amounts owed, reverse a completed transaction, or create a right to a refund.